FAQ

1. Search our Knowledge Base for the most common procedures, questions and detailed instructions regarding the use of your account and our Web Hosting services.
2. If you can not find an answer in the Knowledge Base then please create a Trouble Ticket for the fastest response. Trouble tickets are given top priority by our support staff. tech-support@fsiwebs.com
3. If you have not found the answer to your question or the solution to your problem after first searching the Knowledge Base or you have not received a satisfactory resolution via the Trouble Ticket System then, call us at 1-(888) 337-WEBS, and please have your Trouble Ticket number available. Normal Tech Support hours are between 9:00AM and 5:00PM ET, Monday - Friday. Emergency Support is available 24 hours and may carry an additional charge per incident billable to your VISA, MasterCard, or American Express credit card. (minimum of $65 per instance). If the cause of the incident is determined to be a configuration error by FSIWebs, the incident will not be charged. Calls will be answered in the order in which they are received.

Please note, though our servers support third party applications such as Microsoft FrontPage, Macromedia DreamWeaver, etc. - we are not able to provide client support on the actual use of these tools. You will need to contact the appropriate software publisher. However, we will answer Trouble Ticket questions on third party tools to the best of our abilities.